Strange Brouhaha

Tuesday, October 04, 2005

Travel Advice

When you call 1-800-United-1 to make a reservation on United Airlines--if that's what you do--you don't need to speak to the idiotic automated system. (My experience today: Machine: "You said 'Hartford, Connecticut'. Is that correct?" Me: "Yes." Machine: "I'm sorry, please speak the name of the airport again." Me: "Hartford, Connecticut." Machine: "Please speak the name of the airport." Me: "HARTFORD. CONNECTICUT." Machine: "I'm sorry. Please hold for a customer service representative.")

(No, we're not taking a trip.)

All you need to do, we found out, is to say "agent agent agent" when the machine pauses to let you speak. You'll be connected to a person.


  • Actually I found it's slightly more complicated than that. *After* you say "agent agent agent," the computer will register confusion, at which point you say "Agent!" again and it says "You said 'agent.' Is that correct?" And you say "Correct" and then you wait for approximately twelve and a half minutes while they transfer you.

    But yes. It can be done.

    By Blogger Savannah, at 2:28 PM  

  • can also yell incoherently into the phone and it will eventually transfer you. Not that I did experiments.

    By Blogger Robert, at 2:32 PM  

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