Travel Advice
When you call 1-800-United-1 to make a reservation on United Airlines--if that's what you do--you don't need to speak to the idiotic automated system. (My experience today: Machine: "You said 'Hartford, Connecticut'. Is that correct?" Me: "Yes." Machine: "I'm sorry, please speak the name of the airport again." Me: "Hartford, Connecticut." Machine: "Please speak the name of the airport." Me: "HARTFORD. CONNECTICUT." Machine: "I'm sorry. Please hold for a customer service representative.")
(No, we're not taking a trip.)
All you need to do, we found out, is to say "agent agent agent" when the machine pauses to let you speak. You'll be connected to a person.
(No, we're not taking a trip.)
All you need to do, we found out, is to say "agent agent agent" when the machine pauses to let you speak. You'll be connected to a person.
posted by Robert at
11:37 AM
2 Comments:
Actually I found it's slightly more complicated than that. *After* you say "agent agent agent," the computer will register confusion, at which point you say "Agent!" again and it says "You said 'agent.' Is that correct?" And you say "Correct" and then you wait for approximately twelve and a half minutes while they transfer you.
But yes. It can be done.
By
Savannah, at 2:28 PM
Erm...you can also yell incoherently into the phone and it will eventually transfer you. Not that I did experiments.
By
Robert, at 2:32 PM
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